All reservations, either confirmed or pending are subject to Lemmika’s Terms and Conditions. Submission of a Reservation Form constitutes acceptance of these terms and your continued use of our services confirms your acceptance of the terms in force each time you use our service.

Please read them carefully before requesting a booking.

The Terms and Conditions set out an agreement between ‘you’ the owner and Lemmika ‘the sitter’, and is last updated at November 1st, 2025.

Reservations

Booking Requirements

Reservations must be made at least 3 days before your required service period.
Minimum booking period is 3 days or equivalent to €50 in service value.
All bookings must be made through our online reservation system.

Reservation Process

Submit your reservation request through our online system.
Pay the €50 reservation fee via bank transfer to secure your dates.
Review and sign the digital contract we send to you.
Your reservation is confirmed once payment is received and contract is signed.

Important Note: Dates discussed verbally through phone, messaging apps, or email are considered temporary reservations only and are not legally binding until the reservation fee is paid and the contract is signed.

Reservation Confirmation Timeline

You must return the signed contract and pay the deposit within 3 days of your initial request.
If we do not receive your signed contract but you have paid the reservation fee, the contract is still considered valid and binding.
Lemmika cannot be held responsible for holding provisional bookings longer than 3 days without confirmation.

Payment, Cancellation and Refund Policy

Payment Structure

Reservation fee: €50 (functions as your deposit)
Payment methods:
- Reservation fee: Bank transfer only
- Remaining balance: Cash or bank transfer upon check-in

Bank Transfer Details

Account Holder: Lemmika OÜ
IBAN: LT64 3250 0704 6281 8845
Bank Name: Revolut Bank UAB
BIC: REVOLT21
Payment Description: Your pet’s name

Cancellation Policy

Cancellation Timing	Refund Terms
More than 7 days before service	Full deposit refund
3-7 days before service	50% deposit refund (50% non-refundable fee applies)
Less than 3 days before service	No refund (100% deposit is non-refundable)
Unexpected death of pet	Full deposit refund provided

Early Collection and Returns

Credit may be provided for pets collected before the end of the reserved period, at our discretion.
No refunds are issued for early returns from the reserved service period.

Additional Terms

Lemmika reserves the right to revise pricing at any time.
Payment not received within 30 working days may be referred to debt collection services.

Operating Hours and Appointment Scheduling

Pet Boarding: Pick-up and Drop-off

All boarding services operate by appointment only.
Pick-up and drop-off must be scheduled in advance.
If you require transportation services for your pet, please indicate this when making your reservation.
Late returns beyond the scheduled pick-up time will incur additional charges.

Home Visit Services

Each home visit consists of 50-60 minutes of care.
Daily visits are conducted between 11:00 and 18:00.
Visit times are scheduled carefully to accommodate multiple clients and may vary daily based on location.
We reserve the right to decline specific visit time requests that would disrupt our service schedule.

Pet Health and Safety Requirements

Vaccination Requirements

Before your pet’s stay, you must provide written proof from a licensed veterinarian of the following vaccinations:

For Dogs

Mandatory Vaccines:

Rabies: Valid for 3 years (validity period depends on vaccine type).
DHPP Combination Vaccine: Protects against Distemper, Hepatitis, Parvovirus, and Parainfluenza.
Bordetella (Kennel Cough): Required for all boarding and daycare services.

Recommended: Canine influenza vaccination.

For Cats

Mandatory Vaccines:

Rabies
FVRCP Combination Vaccine: Protects against Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia.
FeLV (Feline Leukemia) vaccination for cats that will interact with other cats during their stay.

Vaccination Documentation

Vaccination records must be provided at the time of booking.
All vaccinations must be current and not expired.
Records must clearly show vaccine names, dates of administration, and validity periods.
You must present the vaccination book at the start of each boarding period.

Health Standards

Your pet must meet the following additional health requirements:

Clean and free from ticks, fleas, worms, or any active contagious illness.
Treated with vet-approved flea prevention products (Frontline, Stronghold, or Advantage) no more than two weeks prior to arrival.
Dewormed according to veterinary recommendations.

Pets We Cannot Accept

For the safety and comfort of all guests, we do not accept:

Female cats and dogs who are in heat or due to be in season.
Pregnant cats or dogs.
Pets showing signs of illness or aggression at check-in.
Pets under 6 months of age (exceptions may be made on a case-by-case basis).

Age Policy

Minimum age: 6 months (under normal circumstances).
Maximum age: No maximum age limit – we love senior pets!

Medical Conditions

All medical conditions must be disclosed at the time of booking.
Failure to disclose medical conditions may result in refusal of service or future admission.
You must provide a complete history of any veterinary or behavioural issues that could recur during the stay.

Health Monitoring

All guests have their diet, ears, eyes, teeth, coat, and general condition monitored regularly.
If your pet becomes wet or muddy during outdoor activities, they will be showered, shampooed, and dried.

Food, Supplies and Belongings

Items You Must Provide

Sufficient food for the entire service period.
All required medications with clear administration instructions.
Current vaccination records.
Any treats, bedding, toys, leads, or comfort items your pet requires.

Optional Items

Your pet’s own bed or blanket for familiarity and comfort.
Favourite toys or enrichment items.

Insufficient Supplies

If insufficient food is provided, Lemmika will purchase additional food and you agree to reimburse these costs.
Any unforeseen purchases necessary for your pet’s health and well-being will be made at your expense, with receipts provided.

Additional Expenses

Services such as grooming, litter replacement for cats, or luxury extras not included in your package will be charged separately.
We will notify you of exact amounts before collection, payable by bank transfer or cash.

Belongings and Liability

All belongings left with your pet are at the owner’s risk.
Lemmika cannot be held responsible for damage, loss, or theft of personal items.
We reserve the right to discard any item for safety or hygiene reasons.

Medication Administration and Veterinary Care

Medication Services

Lemmika will administer medications as instructed at no additional charge.
You must provide sufficient medication for the entire service period.
All medications must be discussed and documented on the Reservation Form.
We will follow your instructions carefully but cannot be held responsible for complications arising from medication administration.

Veterinary Emergencies

If your pet requires veterinary treatment while in our care, we will take immediate action.
You authorise Lemmika to seek veterinary care and make health decisions in your pet’s best interest.
You are responsible for all veterinary fees incurred, including consultation, treatment, and emergency visit expenses.

Emergency Authorisation

Lemmika is authorised to spend up to €500 on emergency veterinary care without prior consultation when immediate and life-saving treatment is necessary.
An emergency contact must be provided who can make medical decisions on your behalf if you cannot be reached.

Veterinary Costs

All veterinary bills remain your responsibility regardless of how they are incurred.
We strongly recommend that your pet is insured against sickness, accident, injury, and third-party liability before boarding.

Boarding-Specific Policies

Capacity and Socialisation

Maximum capacity: 3 cats and/or 2 dogs at any one time
Separate areas are prepared for pets with special needs
You acknowledge that boarding involves supervised interaction between pets, which carries inherent risks of minor injuries, stress, or temporary behavioral changes

Dog Behaviour Management

If a dog exhibits extreme destructive, aggressive, agitated, or highly antisocial behaviour, we may refuse to continue boarding.
In such cases, you or your emergency contact will be contacted to provide alternative care arrangements.
Kennelling at your expense may be arranged if necessary (though we strongly prefer to avoid this).
Transfer to an appropriate shelter may be considered depending on the circumstances.

Liability for Pet Behaviour

If your dog attacks or injures another pet or person, you are responsible for all resulting costs, including veterinary or medical fees.
We strongly recommend third-party liability insurance for all boarded dogs.

Property Damage

Your pet must not be known to chew, scratch, or destroy furniture or fittings under normal circumstances.
If destructive behaviour becomes uncontrollable, your pet may be placed in a kennel until your return.
You are responsible for any damage caused by your pet to our property beyond reasonable wear and tear.

Final Check and Complaints

All pets must be checked before leaving our facility at collection time.
This is your final opportunity to discuss any concerns regarding your pet’s health or condition.
Complaints or concerns raised more than 3 days after the service period ends cannot be accepted.

Home Visit Specific Policies

Access and Security

Please inform us of anyone who may have access to your home during the service period (cleaning services, maintenance, family, neighbours).
You must notify all authorised persons that Lemmika’s services have been engaged.
Lemmika does not accept responsibility or liability for other persons who access your home before, during, or after our visits.

Property Management

Proper care is taken to ensure the hygiene and security of your home and the safety of your pets.
It is your responsibility to ensure that your property, its contents, and your pets are adequately insured.
Lemmika cannot be held responsible for damage to belongings or property caused by pets or third parties.

Thermostat and Climate Control

Please set your thermostat within a normal, comfortable range for animals.
If the temperature is outside this range, we will adjust the thermostat to ensure your pet’s health and comfort.

Waste Disposal and Cleaning

We will properly dispose of pet waste using the plastic bags and disposal location you provide.
We will clean up after your pets to the best of our ability using the cleaning supplies you designate.
Accidents beyond the normal anticipated amount may incur a reasonable cleaning fee.

Additional Services

Small favours we can provide during pet care visits:

Collecting mail from nearby automatic post boxes;
Taking out bins for rubbish and recycling;
Switching lights on and closing curtains at night;
Watering plants.

Please note: We reserve the right to decline any requests not directly related to pet care services.

Escape and Injury Liability

Lemmika does not accept responsibility for animals that escape, become lost, or are injured when left in fenced or locked areas, including properties with unlocked pet flaps.
All pets will be checked before our final visit. This is your last opportunity to raise concerns about your pet’s health or condition.

Weather and External Circumstances

Inclement Weather

You entrust Lemmika to use best judgment in caring for your pet and home during periods of severe weather.
We will attempt to follow your instructions but may need to contact you with alternative arrangements in extreme weather conditions.

Force Majeure

Lemmika is not liable for delays, failures to perform, or damages resulting from circumstances beyond our reasonable control, including natural disasters, government restrictions, public health emergencies, utility failures, or transportation disruptions.
We will make reasonable efforts to provide alternative arrangements or partial refunds when appropriate.

Communications and Updates

Response Times

We respond to messages between 10:00 and 18:00, Monday through Saturday.
We do not accept communications outside these hours except for health emergencies requiring veterinary assistance.

Service Updates

We cannot provide daily updates for every pet, but will communicate when necessary or when significant events occur.
You may choose your preferred communication channel (email, WhatsApp, etc.) when making your reservation.

During the service period, we will photograph your pets.
Some images may appear on our website, Facebook, Instagram, or other social media platforms.
Consent for such usage is assumed unless you specify otherwise before or at the start of the service period.
If you prefer your pet not to be photographed, please notify us before we confirm your reservation.
Once posted, photographs and videos will not be deleted.
Images will never be used for illegal, dangerous, or malicious purposes, as this contradicts our principles as animal caregivers.

Pet Abandonment

Abandonment Definition

A pet is considered abandoned if:

Not collected from our facility within 7 days after the scheduled collection date, AND
The owner or emergency contact cannot be reached or has not contacted us.

Consequences of Abandonment

Lemmika reserves the right to re-home, sell, or take any other appropriate action regarding the abandoned animal.
An abandonment fee of €500 will be charged to the owner.
All costs incurred during the abandonment period remain the owner’s responsibility.
Authorities and animal welfare organisations will be notified of the abandonment.

Lemmika strongly condemns pet abandonment as it represents one of the most cruel acts an owner can commit against their animal.

Insurance and Liability

Insurance Requirements

You are responsible for ensuring your property, belongings, and pets are adequately insured throughout the service period.
We strongly recommend pet insurance covering sickness, accident, injury, and third-party liability.
Lemmika maintains professional liability insurance for business operations, which does not extend direct coverage to pet owners.

Standard of Care

Lemmika agrees to provide all services with professional skill and care consistent with industry standards.
We will exercise reasonable diligence in performing our duties under this agreement.

Liability Limitations for Consumers

For individual pet owners, Lemmika’s liability is limited to cases involving gross negligence or intentional misconduct.
Maximum liability to consumers: The greater of €2,000 or three times the total contract value for the service period.
These limitations do not apply to personal injury, death, or damages caused by intentional acts or gross negligence.

Excluded Liability Categories

Lemmika is not liable for:

Indirect, consequential, special, incidental, or punitive damages.
Loss of profits, business opportunities, or emotional distress.
Property damage: Maximum €100 for personal belongings; maximum €100 for home visit property damage.
Minor injuries during normal pet interaction and socialisation.
Pre-existing health conditions or age-related complications.
Damage caused by third parties with property access.
Pet anxiety, motion sickness, or minor transportation injuries (unless caused by negligent driving).

Owner Responsibilities and Disclosure

You warrant that you have fully disclosed all known behavioural issues, medical conditions, allergies, and special requirements.
Lemmika’s liability is excluded for incidents resulting from undisclosed information.
You remain liable for injuries or damage caused by your pets when resulting from undisclosed behavioural issues.

Transportation Services

When providing pet transportation, Lemmika’s liability is limited to damages from traffic accidents where we are determined at fault by authorities.
You acknowledge the inherent risks of pet transportation.

Staff and Assistance

Accompanying Personnel

Lemmika may have a companion or assistant accompany staff on assignments at no additional cost to you.
In situations requiring extra help related to your pet’s safety, we will assign additional personnel as needed.

Dispute Resolution

Complaint Process

All complaints must be submitted within 3 days of the service period ending.
Complaints submitted after this period cannot be accepted.

Resolution Procedure

Both parties agree to attempt resolution through good-faith negotiations for 60 days.
If negotiations fail, disputes shall be resolved by the Consumer Disputes Committee (Tarbijakaitse ja Tehnilise Järelevalve Amet – TTJA).

Agreement Acceptance

By submitting a reservation form and using Lemmika’s services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. Your continued use of our services confirms your acceptance of these terms, as they may be updated from time to time.

For questions regarding these terms, please contact us at hi@lemmika.ee.

Terms & Conditions

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