Staying Requirements
Everything you need to know before booking; designed to keep
all our guests safe, comfy, happy, and healthy
Cats
Note: We reserve the right to refuse service to any cat that does not meet these requirements or poses a risk to other guests, staff, or even themselves.
1. Age
We accept cats above 3 months of age for boarding in our cat hotel. We don’t have maximum age and we welcome senior cats, provided that they’re healthy and suitable for boarding.
2. Vaccinations
All cats boarding with us must possess Rabies and FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia) vaccinations for the entire duration of their staying period. If the cat is unvaccinated or requires a booster shot, the course of the vaccination must be completed at least 2 weeks before the date of the boarding.
Mandatory Vaccinations
- Rabies
- FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia)
Recommended FeLV (Feline Leukemia) Vaccination
- You can choose for your cat NOT to be vaccinated for FeLV. However, you must provide a negative FeLV test result from a vet (within 6 months) for your cat. This ensures good immune system protection for your beloved feline companions.
Vaccination Documentation
- Vaccination record or pet passport must be provided at time of booking. You can take a picture of the page that shows the stickers and date of the latest vaccination, signed by the vet.
- All vaccinations must be current and not expired (within 3 years).
- Records must clearly show vaccine names, dates, and validity periods.
- Original vaccination book should be presented at check-in.
Senior cats (12+ years)
- Vets may recommend against booster vaccinations for senior cats.
- We accept written vet note declaring the cat is suitable for boarding and compliant with our terms of stay.
3. Sterilisation
- Sterilised/fixed cats have the full access to communal cat playground anytime, where they will be able to socialise with other cat guests.
- We do not accept non-sterilised sexually matured cats, as they might cause unwanted behaviour to other cats and to our facility.
- Non-sterilised/non-fixed cats will only get accepted if they’re under 12 months. Above 12 months, they’re considered as sexually matured. During their stay, they will have to stay in their private cabin. They will be allowed to access communal area under staff supervision only.
4. Parasite and Fungus-Free
Cats must be treated for worm, fleas and ticks within 3 months prior to boarding
- Approved products: Frontline, Stronghold, Advantage, or equivalent.
- If not treated, we may administer treatment at check-in in owner’s expense.
- De-wormed within 3 months prior to arrival. If the cat is not treated, we may administer treatment at check-in in owner’s expense.
- Clean and free of active parasites, fungal infections, contagious illness, or open wounds at check-in.
5. Health Status
At check-in, your cats must be free from signs of illness or contagious disease, free from aggression or severe stress indicators, and healthy to stay in a group boarding environment.
Medical conditions
- You must disclose all medical conditions of your cat at time of booking.
- We may refuse to serve or to accept admission if you failure to disclose their medical conditions.
- Provide history of veterinary or behavioural issues that could recur during stay.
Special health cases
- FIV-positive cats
- Can be accepted with conditions: they will have to stay in private cabin only without access to communal cat lounge.
- No interaction with other cat guests.
- Owner must provide vet note explaining if cat is suitable for boarding.
- Standard pricing applies (private cabin justified by health protocols), however, if the cat requires intensive care, there will be an extra charge following your care instruction.
- For cats recovering from illness, you must provide a veterinary notes before boarding.
- Cats requiring specific medication will be accepted. You must provide written medication instructions and bring sufficient medication supply, plus some extra buffers.
6. Care Agreement Forms
At the time of booking, you must complete the Care Agreement Form, which includes:
- Pet’s full health status disclosure.
- Feeding instructions (type, amount, frequency, special diet needs).
- Emergency information and authorisation.
- Veterinary clinic contact details.
- Medical authorisation for health emergency treatment.
- Copy of veterinary documents (vaccination records, test results, vet notes).
- Behavioural information and any special handling requirements.
- Liability waiver acknowledgment.
7. Health & Behavioural Issues
Cats we CANNOT accept for the safety and comfort of all guests:
- Non-neutered males over 12 months old.
- Non-spayed females in heat or due to be in season.
- Pregnant cats.
- Cats showing signs of illness at check-in.
- Cats with active contagious illness or open wounds.
- Cats displaying severe aggression toward people or other cats at check-in.
- Cats with severe behavioural issues that compromise their welfare or others’ safety.
Behavioural assessment
- First-time guests may undergo brief behavioural observation during check-in.
- Staff reserves the right to refuse boarding if cat shows severe stress or aggression.
- Alternative care recommendations provided if group boarding isn’t suitable.
Dogs
Note: We reserve the right to refuse service to any dog that does not meet these requirements or poses a risk to other guests, staff, or themselves. Our priority is maintaining a safe, comfortable environment for all dogs in our care.
1. Age
Minimum age is 6 months (mandatory, no exceptions). We only accept dogs mature enough to enjoy group play safely.
We have no limit on maximum age. We welcome senior dogs, as long as they can enjoy socialisation and staying comfortably in our hotel.
2. Vaccinations
All dogs must be vaccinated with current certificates (within 24 months):
Mandatory Vaccinations
- Rabies
- DHPP combo (Distemper, Hepatitis, Parvovirus, Parainfluenza)
- Bordetella (kennel cough) for daycare, since all dogs share one large indoor playground, so this protects everyone.
Recommended Bordetella (Kennel Cough) for Boarding
For boarding, we strongly recommended this, but it is not mandatory, yet. However, if the dog is not vaccinated with Bordetella, the owner will be required to sign liability waiver (see Section 6).
Why Bordetella Matters?
Kennel cough spreads rapidly in group settings. Vaccination protects your dog and their playmates from respiratory illness.
Recommended Canine Influenza Vaccination
It is strongly recommended, especially if your dog:
- Travels around frequently.
- Attends many group activities (training classes, dog parks).
- There are known outbreaks in the Tallinn area.
Vaccination Documentation
- Vaccination record or pet passport must be provided at time of booking. You can take a picture of the page that shows the stickers and date of the latest vaccination, signed by the vet.
- All vaccinations must be current and not expired (within 3 years).
- Records must clearly show vaccine names, dates, and validity periods.
- Original vaccination book should be presented at check-in.
Senior dogs (12+ years)
- Vets may recommend against booster vaccinations for senior dogs.
- We accept written vet note declaring the dog is suitable for boarding and compliant with our terms of stay.
3. Sterilisation
For Boarding
Sterilised/Neutered dogs will have:
- Full access to outdoor play areas.
- Can socialise with other dog guests (based on temperament assessment).
- Standard pricing applies.
Non-sterilised/Non-neutered dogs:
- Accepted with conditions.
- Cannot interact with other guests in group settings.
- Individual playtime in private play yard with staff supervision only.
- Additional fee: €5/night (covers extra cleaning, staff time, private space management).
For Daycare
Fixed dogs ONLY, where they are:
- Minimum age: 9 months AND fixed (spayed/neutered).
- Safety is our main focus in group play environments.
- No exceptions; all daycare dogs share one large indoor playground, therefore we have to maintain safety for all.
Dogs we CANNOT accept:
- Non-spayed females in heat or due to be in season.
- Pregnant dogs.
- Non-neutered males over 9 months old, for daycare and boarding group play.
4. Parasite and Fungus-Free
At check-in, dogs must be clean and free of active parasites, fungal infections, contagious illness, or open wounds.
Dogs must have:
Flea/Tick Treatment (Year-round mandatory)
- Treated within 3 months prior to arrival on our boarding.
- Approved products: Frontline, Stronghold, Advantage, or equivalent.
- If not treated: We can administer treatment at check-in (owner’s expense: treatment cost + €3 admin fee)
- Example: Treatment costs €15, total charge €18
- Why year-round? Fleas survive indoors during winter, and ticks are active whenever temperature is above 5°C.
De-worming
- Dewormed within 3 months prior to arrival.
- If not treated: We can administer treatment at check-in (owner’s expense).
5. Health Status
At check-in, dogs must be:
- Healthy enough to stay in a boarding/daycare environment.
- Free from signs of illness or contagious disease.
- Free from severe aggression or dangerous behaviour.
Medical conditions
- Owner must disclose all medical conditions of the dog at time of booking.
- We may refuse to serve or to accept admission if owner fail to disclose their dog’s medical conditions.
- Provide history of veterinary or behavioural issues that could recur during stay.
Special health cases
We accept dogs with manageable medical conditions:
- Hip dysplasia.
- Epilepsy (controlled with medication).
- Diabetes (with proper medication schedule).
- Allergies (with clear dietary/environmental management).
- Arthritis or mobility issues.
- Age-related conditions (with vet clearance).
Requirements for dogs with medical conditions:
- Condition must NOT be debilitating or prevent dog from enjoying their stay.
- Owner must provide detailed vet notes explaining:
- The condition and current management.
- Medication schedule and administration instructions.
- Emergency protocols if condition worsens.
- Confirmation that dog is suitable for boarding/daycare.
- Bring sufficient medication supply for entire stay, and plus some more for buffer.
Dogs recovering from illness or surgery: Owner must provide veterinary clearance before boarding.
6. Care Agreement Forms
At the time of booking, owner must complete the Care Agreement Form, which includes:
General Information
- Dog’s full health status disclosure.
- Complete vaccination records.
- Feeding instructions (type, amount, frequency, special diet needs).
- Behavioural information, daily routines and special handling requirements.
Emergency Information
- Emergency contact information.
- Veterinary clinic contact details.
- Medical authorisation for emergency treatment.
- Emergency preparation protocols.
Health Documentation
- Copy of veterinary documents (vaccination records, test results, vet notes).
- Medication schedule (if applicable).
- Known allergies or sensitivities.
Legal Acknowledgments
- Liability waiver.
- Bordetella waiver (if unvaccinated for boarding) that states: “I understand my dog is not vaccinated for Bordetella (kennel cough). I accept full responsibility if my dog contracts or spreads kennel cough during their stay. I will not hold Lemmika OÜ liable for any resulting veterinary costs and other outcomes.”
Daycare-Specific Requirements
- Mandatory temperament assessment consent.
- Group play acknowledgment and risks.
- Photo/video release for updates.
7. Health & Behavioural Issues
Dogs we CANNOT accept for the safety and comfort of all guests:
- Non-spayed females in heat or due to be in season.
- Pregnant dogs.
- Non-neutered males over 9 months old (daycare and boarding group play).
- Dogs showing signs of illness at check-in.
- Dogs with active contagious illness or open wounds.
- Dogs displaying severe aggression and high reactivity toward people or other dogs at check-in.
- Dogs with severe behavioural issues that compromise their welfare or others’ safety.
- Dogs with bite history toward humans.
- Dogs with unmanaged severe anxiety that prevents them from eating, drinking, or resting.
Behavioural assessment for boarding
- Dogs must be comfortable in new environments.
- Basic socialisation skills preferred (not required for private-cabin stays).
- Can handle separation from owner or caregiver without severe distress or self-harm tendencies.
Behavioural assessment for daycare
- Mandatory temperament assessment: €10 fee (1-2 hours), where:
- It is NOT a pass/fail test. We assess the dogs’ preference, behaviour, energy level, play style and body language.
- Helps us place dogs in appropriate play groups.
- Fee is non-refundable regardless of assessment outcome.
- Dogs must:
- Enjoy socialising with other dogs.
- Have basic recall and impulse control.
- Not resource-guard (toys, food, space).
- Play appropriately without excessive roughness.
Dogs not suited for daycare
- Prefer quieter environments or 1-on-1 attention.
- Get overwhelmed in group settings.
- Show stress signals during assessment (excessive panting, hiding, reactivity).
- We can recommend alternatives: private boarding, home visits, or modified daycare schedule.
What we monitor during stay
- Group dynamics and play behaviour.
- Signs of stress, exhaustion, or discomfort.
- Eating, drinking, and bathroom habits.
- Any changes in health or behaviour.
If issues arise during stay
- Our staff will intervene immediately for safety.
- Owner notified of any health or behavioural concerns.
- Veterinary care arranged if needed (with owner authorisation).
- Dog may be moved to private space if group play isn’t working.