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Erika 17, 10416 Tallinn

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hi@lemmika.ee

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Terms of Service

  • Version dated: 09 February 2026
  • Company: Lemmika OÜ (Reg. No. 17346843)
  • VAT Registration: EE102911628
  • Location: Erika 17, 10416 Tallinn, Estonia
  • Email: hi@lemmika.ee
  • Website: https://lemmika.ee

The website lemmika.ee or www.lemmika.ee, hereinafter referred to as “the site” is a booking tool in short-term accommodation for cats and dogs.

The purpose of these general conditions of sale is to define the terms and conditions under which the company Lemmika OÜ (“Lemmika Pet Hotel and Daycare”) allows its customers to benefit from all the services, in particular reservation, available.

Any reservation or order implies a total adherence to the general conditions of sale.

Lemmika reserves the right to modify at any time these general conditions of sale by publishing a new version on the Site, it being specified that the applicable general conditions of sale remain those entered into force on the date of the reservation or the placing of the order.

1. Overview

  • “Lemmika,” “we,” “us,” “our” — Lemmika OÜ.
  • “Client,” “you,” “your” — The pet owner or authorised representative booking services.
  • “Pet” — The cat(s) or dog(s) entrusted to our care.
  • “Services” — Boarding, daycare, and home visit services provided by Lemmika.
  • “Booking” — A confirmed reservation for any Lemmika service.
  • “Assessment Visit” — Mandatory initial evaluation for dogs before first daycare.

2. Service Agreement

2.1 Acceptance of Terms

By booking any service with Lemmika, you agree to these Terms of Service. We reserve the right to update these terms; continued use of our services constitutes acceptance of any changes.

2.2 Services Offered

  • “Pet Boarding” or “Pet Hotel” → Overnight accommodation for cats and dogs
    • “Cat Hotel” or “Hotel for Cats” → overnight accommodation for cats
    • “Dog Hotel” or “Hotel for Dogs” → overnight accommodation for dogs
  • Dog Daycare → Daytime care and supervision for dogs
  • Home Visits → In-home care for cats at client’s residence (apartment / house)

2.3 Service Limitations

Lemmika reserves the right to refuse service to any pet that:

  • Displays aggressive behaviour toward our staff, other animals, or themselves.
  • Has health conditions that require medical intervention beyond our ability to give care.
  • Does not meet vaccination or health requirements.
  • Is not suited to our hotel environment or group setting.

Lemmika also reserves the right to refuse service to Client who does not provide information requested in care agreement preparation form.

3. Booking & Reservations

3.1 How to Book

All bookings must be made through our official booking system: https://booking.lemmika.ee

Bookings made via email, messaging applications (WhatsApp, Facebook Messenger, etc.), or telephone are not considered valid bookings and cannot be guaranteed.

3.2 Booking Confirmation

A booking is only confirmed once:

  1. Down payment has been made.
  2. You receive written confirmation and invoice from Lemmika.
  3. All required documentation has been submitted.

3.3 Required Information

Before your pet’s stay, you must provide information in our care agreement form that contains:

  • Pet’s information detail: Name, breed type, colour mark, age, size, sex, sterilisation status.
  • Vaccination records (see Staying Requirements).
  • Emergency contact information.
  • Veterinarian contact details (if any).
  • Feeding instructions and dietary requirements.
  • Behavioural notes and special care instructions.
  • Medication requirements (if any).

3.4 Assessment Visits (Dogs Only)

  • All dogs must complete a paid assessment visit (€15) before their first daycare booking.
  • Assessment evaluates temperament, socialisation, and suitability for our environment.
  • Lemmika reserves the right to decline service based on assessment results.
  • Assessment fee is non-refundable.

4. Cancellation & Modification Policy

4.1 Client Cancellations & Refunds

Notice PeriodRefund Policy
30 days and more before check-inFull refund, minus €10 for administration purpose
14-29 days before check-in50% refund, minus €10 for administration purpose
Less than 14 daysNo refund
No-showNo refund

4.2 Modifications

  • Booking modifications must be requested no later than 14 days before the original check-in date and are subject to availability.
  • Modifications may result in adjusted pricing based on the updated booking details.
  • Modification requests made less than 14 days before the original check-in date will not be accommodated.
  • Early pick-up (shortened stays) must be communicated to us, as soon as possible.
  • Shortened stays are non-refundable; no credit or refund will be issued for unused nights.

4.3 Lemmika Cancellations

If Lemmika must cancel a booking due to unforeseen circumstances:

  • Full refund will be provided.
  • We will make reasonable efforts to assist in finding alternative care.

5. Health, Vaccination & Sterilisation Requirements

All health, vaccination, and sterilisation requirements for pets staying with Lemmika are detailed in our Staying Requirements. Clients must ensure their pets meet all requirements before check-in.

6. Pet Belongings & Food

6.1 What to Bring

  • Your pet’s regular food (sufficient for entire stay + 1 extra day).
  • Any required medications with clear instructions.
  • Comfort items (blanket, toy) — optional.

6.2 What NOT to Bring

  • Valuable items.
  • Items that pose choking hazards.
  • Retractable leashes.

6.3 Lost or Damaged Items

Lemmika is not responsible for lost, damaged, or soiled personal items.

6.4 Food Policy

  • We strongly recommend bringing your pet’s regular food to avoid digestive issues.
  • If you prefer, Lemmika can provide food at an additional charge.

7. Drop-off & Pick-up

Our hotel is in service 365 (or 366) days a year, however, our lobby and daycare only open on schedule.

7.1 Lobby Opening Hours

DayHours
Monday – Friday08:00 – 18:00
Saturday11:00 – 16:00
Sundayby appointment

7.2 Check-in/Check-out

  • Boarding stays are calculated on a 24-hour cycle, beginning from the time of check-in.
  • Pick-up must occur within 24 hours of the check-in time.
  • Pick-up beyond the 24-hour cycle will incur an overtime charge of €5 per hour (per started hour).
  • Overtime charges are capped at €20 for cats and €30 for dogs. Once the cap is reached, a new 24-hour cycle begins.

7.3 Authorised Persons

  • Only the client or pre-authorised individuals may drop off or pick up pets.
  • Photo ID may be required for verification.

8. Pricing & Payment

8.1 Pricing

Current pricing is available at lemmika.ee/pricing or upon request. Prices include Estonian VAT (24%).

8.2 Payment Methods

  • Bank transfer.
  • Card payment (Visa, Mastercard, etc.).
  • Cash.

8.3 Deposit & Payment Terms

All payments made at the time of booking function as a deposit.

Booking Lead TimeDeposit Required
More than 90 days before check-in30% of total
31–90 days before check-in70% of total
30 days or less before check-in100% of total

The remaining balance, if any, must be settled no later than 1 day before the scheduled check-in date. Failure to complete payment may result in cancellation of the booking.

8.4 Additional Charges

Additional fees may apply for:

  • Overtime pick-up beyond the 24-hour cycle (see Section 7.2).
  • Medication administration.
  • Intensive care for pets requiring additional attention.
  • Veterinary clinic visits.
  • Grooming salon visits.
  • Pick-up and drop-off transport.
  • Public holiday surcharge.

9. Liability & Responsibility

9.1 Our Commitment

Lemmika will provide:

  • Safe, clean, cage-free environment.
  • Professional supervision and care.
  • Regular feeding according to your instructions.
  • Regular updates and photos (as per service level and pet owner’s request).
  • Immediate notification of any concerns.

9.2 Limitations of Liability

Lemmika exercises reasonable care but CANNOT BE held liable for:

  • Illness, injury, or death that occurs despite reasonable care.
  • Pre-existing or undisclosed health conditions.
  • Injuries resulting from interaction with other pets in group settings.
  • Stress-related behaviours.
  • Escape attempts or self-injury.
  • Natural disasters or circumstances beyond our control.

9.3 Client Responsibilities

You are responsible for:

  • Providing accurate and complete information about your pet.
  • Disclosing any known behavioural issues, health conditions, or special needs.
  • Ensuring vaccinations are current.
  • Providing emergency contact information.
  • Covering all veterinary expenses incurred during your pet’s stay.

9.4 Indemnification

You agree to indemnify and hold harmless Lemmika, its owners, employees, and agents from any claims, damages, or expenses arising from:

  • Your pet’s behaviour.
  • Inaccurate or incomplete information provided.
  • Your breach of these terms.

10. Emergency Procedures

10.1 Medical Emergencies

In case of medical emergency:

  1. We will attempt to contact you immediately.
  2. If you cannot be reached, we will contact your designated emergency contact.
  3. If neither can be reached, we will authorise necessary veterinary care.
  4. You agree to reimburse all emergency veterinary costs.

10.2 Designated Veterinary Clinic

  • Lemmika works with [Veterinary Clinic Name] for emergency care.
  • You may specify a preferred veterinarian; however, in emergencies, we will use the nearest available facility.

10.3 Authorisation

By booking with Lemmika, you authorise us to:

  • Transport your pet for veterinary care.
  • Approve emergency medical treatment up to €[X] if you cannot be reached.
  • Make decisions in your pet’s best interest during emergencies.

10.4 Staff and Assistance

Accompanying Personnel

  • Lemmika may have a companion or assistant accompany staff on assignments at no additional cost to you.
  • In situations requiring extra help related to your pet’s safety, we will assign additional personnel as needed.

11. Photo & Media Release

11.1 Consent

By booking with Lemmika, you grant permission for us to:

  • Take photos and videos of your pet during their stay.
  • Use these images for marketing, social media, and promotional purposes.
  • Share daily updates with you via agreed channels.

11.2 Opting Out

If you do not wish your pet’s images to be used publicly, please notify us in writing before the stay begins.

12. Privacy & Data Protection

12.1 Data Collection

We collect and process personal data in accordance with GDPR and Estonian data protection laws. Information collected includes:

  • Client contact details.
  • Pet information and health records.
  • Payment information.
  • Communication records.

12.2 Data Use

Your data is used to:

  • Provide and improve our services.
  • Communicate about bookings and your pet’s care.
  • Process payments.
  • Comply with legal requirements.

12.3 Data Retention

We retain client and pet records for 5 years after the last service date.

12.4 Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at [email] for data-related requests.

13. Force Majeure

13.1 Inclement Weather

  • Lemmika will use its best judgement in caring for your pet during periods of severe weather.
  • We will attempt to follow your instructions but may need to contact you to arrange alternatives in extreme weather conditions.
  • For home visit services, if weather conditions pose a safety risk to our staff, Lemmika will make every reasonable effort to arrange alternative care to ensure the pet’s essential needs are met.

13.2 Force Majeure

  • Lemmika is not liable for delays, failures to perform, or damages resulting from circumstances beyond our reasonable control, including but not limited to: natural disasters, government actions or restrictions, public health emergencies, utility failures, or transportation disruptions.
  • We will make reasonable efforts to provide alternative arrangements or partial refunds when appropriate.

14. Dispute Resolution

14.1 Complaint Process

  • All complaints must be submitted within 3 days of the service period ending.
  • Complaints submitted after this period cannot be accepted.

14.2 Resolution Procedure

  1. Both parties agree to attempt resolution through good-faith negotiations for 60 days.
  2. If negotiations fail, disputes shall be resolved by the Consumer Disputes Committee (Tarbijakaitse ja Tehnilise Järelevalve Amet — TTJA).

14.3 Governing Law

These terms are governed by the laws of the Republic of Estonia.

14.4 Jurisdiction

Any disputes shall be resolved in the courts of Tallinn, Estonia.

15. Severability & Entire Agreement

15.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.2 Entire Agreement

These Terms and Conditions, together with any booking confirmation and service-specific policies (including Staying Requirements and Booking Policy), constitute the entire agreement between the Client and Lemmika. No verbal or written communication outside of these documents shall be considered binding.

16. Contact Information

Lemmika OÜ (Reg. Code 17346843; KMKR Number EE102911628)

Erika 17, Põhja-Tallinn 10416 Tallinn, Estonia

Agreement Acceptance

By submitting a reservation form and using Lemmika’s services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. Your continued use of our services confirms your acceptance of these terms, as they may be updated from time to time.

For questions regarding these terms, please contact us at hi@lemmika.ee.